Helpdesk Specialist I

Location: San Antonio, TX

Type: Full-Time

Clearance: None

Travel: None anticipated

Status: Funded

Company Overview:

Since 2017, Kymber Consulting Group has been blazing a trail through the consulting landscape, providing solutions across healthcare, defense, and civilian sectors. We're trusted advisors for high-visibility, high-impact engagements, rapidly becoming a valued partner within both government agencies and large established firms in the space. Kymber employs a collaborative team approach to deliver high value, tailored, and innovative solutions. Our engagement teams are built to meet each client’s unique needs. Our employees currently support a variety of Defense and Civilian agencies.

Job Summary:

Kymber is seeking a motivated and customer-focused Entry-Level Helpdesk Specialist to join our Defense Health Agency (DHA) support team. In this role, you will serve as the first point of contact for employees or customers experiencing technical issues, providing prompt, courteous, and effective support via phone, email, chat, or ticketing system. The ideal candidate is a strong communicator with a passion for problem-solving and a foundational understanding of computer systems, software, and networks. This is a great opportunity for someone looking to build a career in IT support, with room to grow into more advanced technical roles. The Helpdesk Specialist to responsible for providing Tier-1 Service Desk support services to all users of Military Health Systems (MHS) and some familiarity with the supported applications within the MHS environment and hardware and software technical expertise.

Responsibilities and Duties:

Respond to and resolve incoming helpdesk tickets, calls, and emails in a timely manner

Troubleshoot hardware, software, and network connectivity issues for end users

Perform basic account management tasks (password resets, account unlocks, permissions)

Escalate complex issues to Tier 2/3 support or appropriate IT staff

Document all support interactions, solutions, and recurring issues in the ticketing system

Assist with setup and configuration of new user workstations, peripherals, and mobile devices

Provide guidance to users on basic software applications and company IT policies

Maintain a positive, professional demeanor while managing multiple support requests

Qualifications and Skills:

High School with 4 Years Experience (2 years experience with an Associates degree, or a Bachelor’s degree or higher)

Strong critical thinking skills that facilitate expedient problem solving

Must be capable of supporting and maintaining proficiency for a wide range of services

The ability to effectively communicate technical matters to a non-technical audience

Strong customer service and communications skills

Must be able to multi-task in a fast-paced environment with shifting priorities

Knowledge of MS Office applications (Outlook, Word, Excel, PowerPoint)

Familiar with Service Desk support methodology

Specialized Experience:

Familiarity with Military Health Systems is preferred

Relevant technical certifications preferred

Familiar with ITIL (certification preferred)

HDI certification preferred

Benefits and Perks:

Medical, Vision, and Dental Plans

Paid Holiday and Personal Time Off

401K plan

Life Insurance

Education and Training Assistance Program

Incentive Plans and Referral Bonuses

Employee Assistance Programs

Kymber Consulting Group, LLC is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.