Global Air Logistics Operational Key Account Manager

This is a Team Lead role and it is crucial for the success of our Operational Key Account Management (OKAM) team, requiring a dynamic leader with a strong operational background. The OKAM Team Lead will play a key role in transitioning our current OKAM organization to the future-state organization.

The Global Air Logistics Operational Key Account Manager is responsible for leading our team of Global and Network OKAMs as well as dotted-line National OKAMs within their respective Global Air Logistics Customer Care Manager. The National OKAMs will be technically managed by them, just like the Global and Network OKAMs, ensuring exceptional service delivery to key accounts by adhering to global standards, driving efficiency, fostering collaboration across functions, and supporting team development to optimize account management.

How You Create Impact

• Drive the transformation from the current organization to the future-state organization.
• Ensure adherence to latest RACI as well as Global OKAM framework (standard, procedures and processes) ensuring global consistency.
• Contribute to the assessment and allocation of key accounts within the Global Air Logistics Customer Care team, ensuring the right fit between OKAMs and accounts.
• Oversee the effective allocation of resources, ensuring each OKAM can successfully manage multiple accounts.
• Ensure seamless integration between Air and Sea Logistics, having our OKAMs representing both equally.
• Promote effective collaboration between OKAMs and the Operational Key Account Specialist (OKAS) team to maintain a lean and efficient operational structure.
• Provide inspired leadership and manage the OKAM team, fostering professional growth and collaboration
• Encourage ongoing professional development and skills enhancement within the team. Oversee daily operations to ensure smooth and efficient processes, providing operational excellence.
• Optimize account management processes to ensure efficiency, scalability, and alignment with customer needs.

What You Bring

• Proven leadership and team management skills, with a track record of developing high-performing teams.
• Excellent organizational and problem-solving abilities, with a focus on process optimization and efficiency.
• Strong communication and interpersonal skills, with the ability to build relationships and collaborate across functions.
• Commitment to professional development and continuous learning.
• Team leader and team player. Energetic leadership personality, excellent communicator, networking and presentation skills, highly proactive, fast acting, supportive and self-motivated.
• Project-minded, project management and coordination skills.
• Goal-oriented and able to work under pressure.
• Open-minded and willing to learn.

What's in it for you

As an employer, Kuehne+Nagel stands for equal opportunity and we are committed to diversity in our teams with regards to people with disabilities. We believe that you can make a valuable contribution to Kuehne+Nagel and look forward to receiving your application.