IT Support

We are hiring an IT Support / Application Support Specialist for a full-time, 24/7 rotational shift opportunity to manage service desk operations and ensure high application availability. In this role, you will analyze and resolve Level 0 escalated incidents, execute application reconfigurations, perform root cause analysis (RCA), and collaborate with internal teams and vendors to deliver SLA-compliant technical support. Ideal candidates possess a Bachelor's degree in IT or a related field, 1–2 years of application support experience (preferably in banking/financial services), and basic Linux knowledge.

JOB DESCRIPTIONS:

• Provide 24/7 IT Service Desk and application support on a rotational shift basis.
• Analyze, troubleshoot, and resolve application incidents escalated from Level 0.
• Perform application configuration and reconfiguration based on established procedures.
• Assist Level 0 Engineers in resolving complex technical issues.
• Conduct Root Cause Analysis (RCA) and identify appropriate corrective actions.
• Monitor application health and service availability in accordance with SLA.
• Coordinate with internal teams, vendors, and stakeholders to resolve incidents and configuration issues.
• Validate fixes before restoring services to end users.
• Support minor application changes, configuration, and deployment activities.
• Prepare troubleshooting documentation, knowledge base articles, and incident reports.

REQUIREMENTS:

• Minimum Bachelor’s Degree (S1) in Information Technology, Information Systems, Computer Science, or related field.
• 1–2 years of experience in IT Support, Application Support, Service Desk, or a similar role.
• Experience in banking or financial institutions is preferred.
• Willing to work in a 24/7 rotational shift environment.
• Strong application troubleshooting and analytical skills.
• Basic knowledge of Linux OS is an advantage.
• Good understanding of incident management and service availability.
• Strong communication, coordination, documentation, and problem-solving skills.
• Able to work effectively with internal teams, vendors, and other stakeholders.
• Detail-oriented, responsible, and able to work effectively under time-sensitive conditions.

Skills: Service Desk, Troubleshooting, IT Support, Technical Support, Application Support, Linux, Troubleshooting Documentation, Root Cause Analysis