Hotel Operations Manager
Mama Shelter Singapore is looking for a hands-on Operations Manager to lead the day-to-day operations of the hotel. This role is suited for an experienced hotel operator who is highly visible on the floor, commercially minded, guest-focused and able to drive both operational execution and financial performance.
Key Responsibilities
- Oversee daily hotel operations across Rooms, F&B, Front Office, Housekeeping and Engineering
- Take ownership of operational performance, departmental profitability and key P&L drivers
- Review revenue, labour cost, COGS, expenses and productivity, and implement corrective actions where required
- Lead daily operational briefings and ensure effective manpower deployment
- Maintain strong management presence during peak service periods
- Drive service standards, guest experience and complaint resolution
- Coordinate department heads and ensure clear accountability and timely follow-up
- Ensure events, activations and high-volume periods are properly planned and executed
- Monitor budgets, forecasts and operating performance against targets
- Coach managers and supervisors and build stronger operational discipline
- Provide management with regular operational and financial performance updates
Requirements
- Minimum 5–8 years of hotel operations experience
- Prior experience as Operations Manager, Assistant Hotel Manager, EAM, F&B Manager or similar leadership role
- Proven experience managing departmental or hotel P&L, budgets, forecasts and cost controls
- Strong understanding of hotel revenue, manpower cost, F&B cost, GOP and operating margins
- Strong exposure to F&B-led, lifestyle or high-volume hotel operations preferred
- Confident managing multiple departments and resolving operational issues quickly
- Strong leadership, communication and people-management skills
- Commercially minded and comfortable working with numbers and performance targets
- Willing to work operational hours, including evenings, weekends and key events
We are looking for someone who can run the operation, understand the numbers and take accountability for results.