Senior Manager, Credit & Collections
Keyloop bridges the gap between dealers, manufacturers, technology suppliers and car buyers. We empower car dealers and manufacturers to fully embrace digital transformation. How? By creating innovative technology that makes selling cars better for our customers, and buying and owning cars better for theirs.
We use cutting-edge technology to link our clients’ systems, departments and sites. We provide an open technology platform that’s shaping the industry for the future. We use data to help clients become more efficient, increase profitability and give more customers an amazing experience. Want to be part of it?
Role Purpose: The Collections Manager is responsible for leading Keyloop’s global collections function within a centralised Shared Services model, based in Prague. This role owns end-to-end collections strategy, operational delivery, and team performance, ensuring strong cash collection outcomes, reduced bad debt exposure, and a scalable, standardised operating model across all regions. The role combines strategic leadership with operational oversight, partnering closely with Finance, Sales, and Customer teams to proactively manage customer risk, resolve disputes, and improve working capital performance.
Role & Responsibilities General :
Global responsibility for collections performance across UK, EMEA, and Rest of World
Leadership of a multi-layered team structure including Team Leads, Analysts and operational staff
Ownership of collections strategy, performance framework, and policy
Delivery of services through a centralised Shared Services hub
Accountability for ledger quality, cash collection, and credit risk mitigation
Strategy & Leadership
Define and deliver the global collections strategy aligned to Shared Services objectives
Set clear targets and performance expectations across regions
Lead, coach, and develop Team Leads and wider collections team
Build a high-performing, scalable collections capability in Prague
Drive a culture of accountability, performance, and continuous improvement
Operational Delivery
Oversee end-to-end collections activities across all regions
Ensure consistent execution of processes, controls, and policies
Maintain ownership of the collections ledger, ensuring accuracy and timely resolution
Act as escalation point for complex, high-value, or sensitive accounts
Manage relationships with third-party collection agencies where applicable
Performance Management & Reporting
Define and track key KPIs (e.g. DSO, collections rate, bad debt)
Produce regular reporting and insights for senior leadership
Own collections forecasting and cash flow projections
Identify performance gaps and drive corrective action
Stakeholder Management
Partner with Sales, Account Management, and Finance to resolve disputes and reduce overdue balances
Provide insights on customer payment behaviour and credit risk
Influence senior stakeholders to support improved collections outcomes
Process Improvement & Transformation
Identify and implement process improvements to increase efficiency and reduce manual intervention
Drive standardisation of collections processes across regions
Support transformation to a centralised Shared Services model
Leverage reporting and analytics to enable data-driven decisions
Governance & Compliance
Ensure compliance with relevant credit control regulations and internal policies
Maintain appropriate controls, audit readiness, and documentation
Ensure consistent application of policies across all jurisdictions
Skills & Experience Essential
Proven experience in a senior collections or credit control leadership role
Experience managing multi-regional or global teams
Track record of improving DSO and reducing bad debt
Strong leadership and people management capability
Excellent stakeholder management and influencing skills
Strong analytical and problem-solving abilities
Experience with ERP/CRM systems (e.g. SAP, Netsuite, Salesforce)
Desirable
Experience in a Shared Services or centralised operating model
Knowledge of multi-jurisdictional collections processes
Experience with collections automation, reporting, or analytics tooling
Professional qualification (e.g. CICM)
Leadership Capabilities Leads a function or critical capability with full accountability
Sets strategic direction and delivers outcomes through others
Operates with high autonomy and decision-making authority
Influences senior stakeholders across Finance and Commercial functions
Drives organisational change, standardisation, and continuous improvement
Why join us? We’re on a journey to become market leaders in our space – and with that comes some incredible opportunities. Collaborate and learn from industry experts from all over the globe. Work with game-changing products and services. Get the training and support you need to try new things, adapt to quick changes and explore different paths. Join Keyloop and progress your career, your way.
An inclusive environment to thrive We’re committed to fostering an inclusive work environment. One that respects all dimensions of diversity. We promote an inclusive culture within our business, and we celebrate different employees and lifestyles – not just on key days, but every day.
Be rewarded for your efforts We believe people should be paid based on their performance so our pay and benefits reflect this and are designed to attract the very best talent. We encourage everyone in our organisation to explore opportunities which enable them to grow their career through investment in their development but equally by working in a culture which fosters support and unbridled collaboration.
Keyloop doesn’t require academic qualifications for this position. We select based on experience and potential, not credentials.
We are also an equal opportunity employer committed to building a diverse and inclusive workforce. We value diversity and encourage candidates of all backgrounds to apply.
"At Keyloop, AI is a daily ally: We encourage and train every employee to use our AI tools to boost their creativity and productivity."