Manager - Foundry

Accountabilities: The role is responsible for leading teams, improving operational performance, and ensuring consistent delivery of high-quality services across engineering, support, and program functions.

Lead staffing, priorities, performance management, and professional development for quality, support, and program-management teams.

Recruit, onboard, coach, and retain team members while establishing a culture of accountability, collaboration, and continuous improvement.

Define operating standards, escalation processes, team structures, and governance models to improve execution.

Partner with leadership teams to align resources, priorities, risks, and business objectives.

Establish and maintain quality standards, controls, documentation, and compliance practices across service delivery workflows.

Monitor quality metrics including defects, rework, audit findings, corrective actions, and improvement initiatives.

Support root-cause analysis and implement sustainable corrective and preventive actions.

Oversee support operations, including intake, triage, escalation, resolution tracking, and stakeholder communication.

Manage service performance indicators such as response times, resolution targets, backlog health, and customer satisfaction.

Ensure teams have effective tools, documentation, training resources, and operational knowledge bases.

Lead governance and execution for multiple concurrent programs, managing scope, timelines, risks, dependencies, and delivery outcomes.

Drive cross-functional planning, reporting, readiness reviews, and continuous improvement of program management practices.

Requirements:

The ideal candidate brings extensive experience leading technical operations, engineering services, and multidisciplinary teams in complex enterprise environments.

Bachelor’s degree in Engineering, Computer Science, Information Technology, Operations, Business, or a related field, or equivalent practical experience.

10+ years of experience in engineering services, infrastructure integration, technical support, quality, operations, service delivery, or program management.

5+ years of experience leading technical or cross-functional service delivery teams.

Proven experience establishing KPIs, governance frameworks, and continuous improvement programs.

Strong background in enterprise infrastructure, hardware/software integration, data center, or edge technology environments preferred.

Knowledge of quality management systems, system verification, engineering change management, Linux, and Windows environments preferred.

Strong people leadership skills, including coaching, performance management, conflict resolution, and talent development.

Experience with quality assurance, root-cause analysis, corrective actions, audit readiness, and operational excellence initiatives.

Strong program management capabilities across scope, schedules, resources, dependencies, and risks.

Ability to translate technical information into business insights and executive-level reporting.

Excellent communication, facilitation, analytical, organizational, and documentation skills.

Ability to manage competing priorities while maintaining a customer-focused approach in a fast-paced environment.

Benefits:

Comprehensive health insurance coverage with options to extend benefits to eligible dependents.

Paid time off, company holidays, and additional leave benefits according to company policies.

Flexible work arrangements supporting work-life balance.

Learning and development opportunities to support career growth and skill advancement.

Employee wellness initiatives focused on physical and mental well-being.

Retirement and statutory benefits aligned with India regulations.

Inclusive, collaborative, and people-focused workplace culture.

Opportunities to work with advanced technologies and cross-functional global teams.

How Jobgether works: We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team. We appreciate your interest and wish you the best!  Why Apply Through Jobgether? 

Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.

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