Customer Success Specialist (Morning Schedule)

Accountabilities Deliver high-quality, personalized support to customers through email, phone, and other communication channels.

Build strong customer relationships by understanding individual needs, preferences, and engagement patterns.

Promote campaigns, tournaments, loyalty programs, and other customer engagement initiatives to increase participation and satisfaction.

Conduct customer interviews and collect feedback to identify opportunities for improving products, services, and the overall user experience.

Support retention initiatives by encouraging customer loyalty and helping users progress to higher-value customer segments.

Handle customer objections professionally, resolve inquiries efficiently, and provide guidance throughout the customer journey.

Assist customers with account verification and other administrative processes when required.

Monitor and achieve individual performance targets and KPIs while maintaining high service standards.

Stay up to date with product updates, new features, and internal processes to provide accurate and effective support.

Requirements

Fluent written and spoken English with excellent verbal and written communication skills.

Previous experience in customer success, customer support, account management, or a similar customer-facing role.

Strong interpersonal skills with the ability to build trust and maintain positive customer relationships.

Proven ability to handle customer objections, resolve issues, and deliver solutions in a professional and empathetic manner.

Sales-oriented mindset with the ability to identify customer needs and promote relevant products or services.

Excellent organizational and time management skills, with the ability to manage multiple priorities and meet deadlines.

Resilient, proactive, and customer-focused approach with strong problem-solving abilities.

Willingness to learn new tools, processes, and products in a dynamic environment.

Previous experience in the iGaming industry is considered an advantage.

Availability to work a fixed morning schedule from 06:30 to 15:30 Kyiv time , Monday to Friday.

Benefits

Fully remote full-time position with the flexibility to work from Europe.

Competitive compensation package based on experience and qualifications.

20 paid vacation days, public holidays, and paid sick leave.

Comprehensive private health insurance, including mental health support.

Monthly flexible benefits budget for hobbies, sports, wellness, or personal interests.

Dedicated learning and development budget, including professional training, workshops, language courses, and access to educational resources.

Collaborative, supportive, and values-driven work culture with clear career development opportunities.

Regular team events, knowledge-sharing sessions, and opportunities to participate in company initiatives.

Stable weekday morning schedule that supports work-life balance.

How Jobgether works: We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team. We appreciate your interest and wish you the best!  Why Apply Through Jobgether? 

Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.

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