Customer Solutions Analyst

Serve as the primary point of contact for tenants, addressing inquiries, concerns, and requests promptly and professionally.

Build and maintain positive relationships with tenants, ensuring a high level of satisfaction.

Resolve tenant issues with empathy and effective problem-solving skills.

Coordinate with internal teams to address maintenance, billing, or service-related concerns.

Facilitate smooth communication between tenants and the property management team.

Provide detailed explanations of property policies, procedures, and updates.

Handle complaints or disputes with a persuasive and solution-oriented approach.

Contribute to customer retention strategies by delivering excellent service.

Minimum 1 year of relevant work experience (fresh graduates may still be considered).

Experienced in the property industry or tenant relations is a plus!

Strong communication and interpersonal skills.

Empathetic and people-oriented.

Able to respond and resolve issues quickly.

Excellent problem-solving skills and attention to detail.

Willing to work on-site in Kebon Jeruk, Jakarta Barat.