IT Support

Key Accountabilities

Provide first-line support for basic hardware and software issues.

Assist with installation and configuration of laptops, desktops, and mobile devices.

Support onboarding by preparing devices, accounts, and access permissions.

Troubleshoot common issues related to Windows OS, Office 365, email, and network connectivity.

Log and track IT service desk tickets, ensuring timely follow-up.

Assist in maintaining IT asset inventory and documentation.

Support meeting rooms and video conferencing setups.

Escalate complex issues to senior IT staff when required.

Follow IT policies, cybersecurity guidelines, and best practices.

Requirements

Required Skills & Competencies

Function / Department: Information Technology

Job Location: Riyadh – Overhead

Reports To: IT Manager

Years of Experience: 0–1 year (Fresh Graduate)

Degree / Qualification: Bachelor’s degree in Information Technology, Computer Science, or related field

Basic knowledge of Windows OS, Office 365, and networking fundamentals.

Strong communication and customer service skills.

Eagerness to learn and develop technical skills.

Ability to troubleshoot common IT issues.

Good organizational and follow-up skills.

Fluency in English; Arabic is an advantage.