IT Desktop Engineer

COMPANY OVERVIEW

Our client is a global technology-focused organization specializing in infrastructure management and IT workforce solutions.

This is a 12-month agency contract role (extendable/renewable)

JOB RESPONSIBILITIES

• Provide end-user support for Microsoft 365
• Handle incidents and service requests, perform initial troubleshooting and escalation​
• Manage user accounts, permissions, and configuration changes​
• Perform operationaltasks for M365 using PowerShell (e.g., administration, verification, routine tasks automation​)
• Create and manage tickets, document troubleshooting steps and resolutions using ITSM tools​
• Coordinate with internal teams and vendors for issue resolution and follow-ups​
• Maintain knowledge articles, SOPs, and FAQs​

JOB REQUIREMENTS

• Atleast 1-yearrelevant experience
• Experience in IT Helpdesk / Service Desk support​
• Solid understanding of Microsoft 365 fundamentals and support operations​
• Japanese language proficiency (written and spoken) to communicate effectively with Japanese speaking stakeholders
• Coordinate with stakeholders/users
• PowerShell scripting/administration experience​
• Experience with ITSM tools such as ServiceNow, Zendesk, Dynamics 365, etc.​
• Hands-on experience with Exchange Online, Teams, SharePoint, OneDrive, Entra ID (Azure AD), etc.​
• Experience supporting global users

Interested candidates who wish to apply for the above positions, please click "Apply now".

We regret that only shortlisted candidates will be notified.

Working Location: Singapore

Bhadoria Shilpalekha Vikas (R1876178)

JAC Recruitment Pte. Ltd. (90C3026)