Collections & Litigation Associate

Credit Collections & Litigation Specialist - Slough (Hybrid) - Permanent - Up to £40,000

IN2 Consult has an exciting opportunity for a Credit Collections & Litigations Specialist to join a client of ours based in Slough on a permanent basis. This role involves UK and European collections for high value agreements.

Key responsibilities

• Collect overdue balances in line with the internal collections manual and FCA regulatory requirements
• Contact customers by phone, email and post; liaise with stakeholders and sales managers to resolve arrears
• Prepare and issue reminder letters, default notices and contract termination letters in line with internal procedures
• Act as the main point of contact for customers negotiating repayment plans; monitor adherence to agreed arrangements
• Coordinate voluntary returns following termination; manage external agents to ensure timely repossession
• Manage the sale of repossessed items, working with the brand's regional sales organisation on tender processes to achieve the best recovery
• Act as the main point of contact for headquarters and external legal counsel on litigation matters
• Post customer payments in SAP daily, working alongside the headquarters accounting team
• Monitor and reconcile customer accounts in SAP against payments received and bank statements
• Run the daily direct debit collection and monitor its outcome
• Provide administrative support to the Underwriting and Administration teams
• Support the preparation of regular credit risk reports for senior management and group shareholders

About you

• Degree or equivalent professional qualification in law, finance, business administration or a related field; a UK law degree or legal qualification is an advantage
• 1 to 3 years'+ experience in collections, arrears management, motor or asset finance, litigation support, legal operations, regulatory compliance or another customer-facing financial services role
• Experience in finance, consumer credit or asset finance is beneficial
• Good working knowledge of Microsoft Office and document management tools; SAP exposure is helpful
• Familiarity with FCA-regulated customer processes, complaints handling, consumer protection and data protection is advantageous

Credit Collections & Litigation Specialist - Slough (Hybrid) - Permanent - Up to £40,000