Community Associate | Receptionist

We are looking for a Community Associate to be the front-of-house ambassador of Prosmash. This role is responsible for delivering a warm, energetic, and professional first impression while ensuring smooth daily operations at the reception area.

You will handle member check-ins, bookings, inquiries, and basic sales support, while helping create a welcoming community environment where members feel recognized, supported, and excited to return.

This role is ideal for someone who is friendly, organized, service-oriented, and enjoys working in an active, people-focused environment.

Front Desk & Member Experience

Greet all members and guests warmly and professionally

Handle member check-ins, court bookings, and walk-in inquiries

Manage daily attendance logs and booking schedules

Assist new members with onboarding and basic facility orientation

Respond to basic questions about programs, schedules, and promotions

Ensure reception area is clean, organized, and presentable at all times

Sales & Booking Support

Assist in promoting club programs, classes, events, and memberships

Upsell packages, merchandise, and coaching sessions when applicable

Handle payment collection and issue official receipts

Support promotions, referral programs, and event registrations

Administrative & Operations Support

Maintain accurate records of bookings, payments, and member information

Coordinate with coaches and operations staff regarding schedules

Report incidents, member feedback, and facility concerns to management

Assist with inventory tracking for merchandise and supplies

Support basic reporting (daily sales, attendance, incident logs)

Community & Events Support

Help facilitate tournaments, leagues, and social events

Assist with event registrations and crowd flow during busy periods

Encourage positive community interactions among members

Support social media content capture when needed (photos, short videos)

College level or graduate of any business, hospitality, sports, or related course preferred

With at least 1 year experience in reception, customer service, hospitality, gym, or club environment (fresh grads with strong people skills may be considered)

Excellent communication and interpersonal skills

Friendly, confident, and professional demeanor

Organized and detail-oriented

Comfortable using basic computer systems, POS, and booking software

Willing to work flexible shifts, weekends, and holidays

Good-to-haves

Interest in sports, fitness, or wellness

Experience in gym, sports club, hotel, or coworking front desk

Sales-oriented mindset and comfortable offering promotions

Social media savvy for basic content support