Assistant Room Service Manager
Exceptional hospitality starts with you
Picture yourself brightening someone’s day. When you join our hotels team, that’s exactly what you’ll do every time you come to work! As an assistant room service manager, you’re not just overseeing the seamless execution of daily banquet operations – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.
As an assistant room service manager, you will oversee all food and beverage operations including restaurants, bars, cafe, room service, conference and banqueting, and kitchens to ensure quality and service by performing the following tasks to the highest standards:
Manage the food and beverage service to consistently meet high standards as defined by the hotel and Hilton brand standards
Effectively control the flow of customers and the interaction between the front and back-of-house throughout service
Ensure team members maximize all sales opportunities
Ensure team members consistently maintain brand standards and high levels of customer service
Handle all customer inquiries in an appropriate and professional manner
Accurately manage all transactions during service
Manage team member schedules, stock, and wastage levels
What it takes to make the stay
At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member: a passion for spreading the light and warmth of hospitality. Acting with integrity and always doing the right thing. Inspiring others through leadership. A belief that teamwork drives the best outcomes. A sense of ownership and accountability. And a focus on the now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.
How we’ll help you thrive
At Hilton, the hospitality we’re known for doesn’t end with our guests. We proudly invest in our team members’ wellbeing, supporting you through all of life’s moments. When you join Hilton, our exceptional care extends to you with unmatched perks and benefits, including*:
Incredible travel perks – enjoy 110 nights of deeply discounted travel, with room rates as low as $40 USD/night at our world-class hotels through our Go Hilton travel program
Paid parental leave – because family matters. We offer paid leave for eligible team members, including partners and adoptive parents
Crisis concierge – in times of loss, our crisis concierge offers a single, compassionate point of contact for both practical support and emotional care
Mental health resources – your wellbeing comes first. Through our Care for All hub, we provide resources to help our team members care for themselves and their loved ones. In many countries, eligible team members receive free counseling and support through our Employee Assistance Program (EAP).
*Benefits availability may vary depending on team member’s location as well as terms and conditions of employment and are subject to the terms and conditions of each specific program/plan.
Join an award-winning workplace culture
At Hilton, we don’t just deliver exceptional experiences for our guests—we build an exceptional workplace for the team members who make it all possible. As a global leader in hospitality, we’ve welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality.
Our award-winning culture has earned us repeated recognition on the world’s best workplaces list by Great Place to Work and Fortune. With our suite of world-class brands, and a company-wide commitment to providing the best stay for every guest, we’re setting new standards for the future of travel.
Whether you’re starting your career or exploring something new, Hilton supports your journey every step of the way. Come for the job, stay for the career—and help us make every stay a little more magical.