Customer Service

Position Type: Contract, deputed to Banking Client | Work Location: Jurong or Changi

We are currently hiring for a Call Centre Agent/Customer Service position on 12 months contract basis, extendable (subject to project requirement) with a rotational shift. We are looking for someone who have experience in customer service, inbound/outbound calls, customer support, telesales, or contact centre operations. Please review the job details below and confirm if everything aligns with your expectations. Key Responsibilities

• Inbound & Outbound Support: Answer phone, email, or chat inquiries regarding bank accounts, loans, and credit cards.
• Transaction Processing: Accurately process secure customer requests, fund transfers, and data updates.
• Product Promotion: Promote banking products, digital self-service tools, and credit services.
• Performance Metrics: Meet performance targets for call resolution, service quality, and schedule adherence.

Shift and Work Schedule

• AM Shifts: Typical blocks such as 7:00 AM to 4:00 PM, 8:00 AM to 5:00 PM, or 9:00 AM to 6:00 PM.
• PM Shifts: Typical blocks such as 1:00 PM – 10:00 PM, 2:00 PM – 11:00 PM, or 3:00 PM – 12:00 AM (midnight).
• Rotation: Includes weekends and public holidays on a rotating pattern, typically with one weekday off and one weekend off.
• Compensation: Often includes monthly shift allowances.

Job Requirements

• Minimum GCE O-Levels or Diploma qualifications.
• Experience Criteria:

1. Banking Call Centre/CS: Minimum 12 months of relevant experience.
2. Non-Banking Call Centre/CS: Minimum 24 months of relevant experience.
3. Fresh Graduates (Diploma/Degree): Minimum 2 to 3 months of customer service experience (internships, part-time, or entry-level roles welcome).
4. O/A Levels & ITE Candidates: Minimum 5+ years of relevant experience in customer service or contact centre operations.

• Professional telephone etiquette and active listening capabilities.
• Ability to work rotating or staggered shift patterns.
• Prior banking or call center experience is an advantage, though entry-level applicants are often welcomed.