Customer Service

Persyaratan Pekerjaan

• Bachelor's degree preferred
• Strong verbal and written communication skills with high empathy and patience.
• Fast and accurate typing skills with basic proficiency in MS Office and customer support platforms.
• Ability to multitask, manage stress, and work effectively both independently and in a team

Deskripsi Pekerjaan

• Customer Support: Respond to customer inquiries, requests, and feedback via phone, email, live chat, or messaging apps in a prompt and professional manner.
• Issue Resolution: Identify and troubleshoot customer concerns, provide accurate solutions, and escalate complex issues to appropriate departments when necessary.
• Product Knowledge: Maintain up-to-date knowledge of company products, services, promotions, and policies to assist customers effectively.
• Data Entry & Documentation: Accurately record all customer interactions, complaints, and resolution details in the system/CRM database.
• Managed time for work on shifts, guided by the manager on 24/7 service deliverable

Skills: Customer Relationship Management, English Language, Problem Solving, Customer Service, Call Center, Communication Skills