Live Chat Coordinator
Why GLS?
Purpose: Access to affordable, reliable transportation is essential to leading productive work and personal lives, caring well for oneself, one’s family, and the needs of others. Through advanced analytics and technology, we can more accurately predict credit risk and provide more people with an affordable auto financing option for their next vehicle. That’s what GLS has done for over 10 years, helping more than half a million families meet and improve their transportation needs.
People: Join a culture of over 1,000 employees who Care Deeply and Think Boldly, driving innovation in an adaptive and positive culture that celebrates successes. We empower and reward individuals and teams who make direct, positive impacts to the business and each other, who take pride in their work and are ever-raising the bar.
Growth: Recognized by Inc 5000 as one of the fastest-growing private companies in America. Join GLS to grow with us!
Benefits: GLS offers the below great benefits for your amazing work! o Competitive base pay and performance bonuses, dependent on role o Medical, dental, vision, telemedicine, supplemental insurance benefits, long-term and short-term disability o 401K with employer match and 100% immediate vesting o Paid Time Off (PTO) and paid company holidays to help you balance work and personal life o Paid Volunteer Time Off (VTO) Annually o Tuition Reimbursement o Parental Leave o Business casual work environment
What does it mean to be a Customer Service Coordinator II at GLS? The Customer Service Coordinator is responsible for carrying out assigned administrative processes within the Servicing Operations Department to assist in servicing active accounts, managing a variety of tasks on a daily basis to improve overall customer experience
How will you drive value within the organization as a Customer Service Coordinator II? Perform specialized administrative processes within the Servicing Operations Department that may include: managing and resolving customer disputes, assisting customers with total loss claims, and supporting customers going through bankruptcy
Make outbound phone calls to consumers, dealers, insurance companies or other 3rd party contacts in support of the assigned process
Provide feedback and potential solutions to management about process efficiency, ways to improve the customer experience, and quality assurance processes
Assisting managers in training and supporting new associates
Cross-train and collaborate on departmental activities and responsibilities, which may include but are not limited to indexing documents and customer correspondence
Foster a collaborative culture that facilitates the achievement of business plan objectives by working closely with other associates and members of management
Participate in special projects as needed
Perform additional assignments as required by the needs of the company or as directed by management
What should you already know to be successful as a Customer Service Coordinator II? High School diploma or equivalent required
Minimum of one (1) year experience in a relevant customer service role required, automotive industry preferred
Exceptional interpersonal skills: friendly and tactful with the ability to influence others, effectively manage conflict, exercise sound judgment, effectively manage highly sensitive and confidential information, interact at all levels within the organization, and build cross-functional partnerships across the business
Detail oriented and the ability to multitask
Must be extremely organized be able to stay on track for upcoming time sensitive deadlines
Ability to work with a diverse customer and workforce population
Exceptional oral and written communication skills
Team player that can adapt in a fast pace and changing environment
Proficient computer skills with working knowledge of internet and standard business applications such as Microsoft Office; ability to quickly learn new computer applications as required
Commitment to exemplifying the organizational core values and key competencies
Employment Requirements: Remain in a stationary position up to 100% of the work day
Constantly operate a computer and other standard office equipment
Talk and hear to exchange accurate information
Have close visual acuity to perform activities such as: preparing and analyzing data and figures; viewing a computer terminal; extensive reading
Schedule: This position is full-time
Must be flexible to work within departmental operating days and times which include Monday through Friday, 8:00am-6:00pm
Regular, predictable attendance is required, including overtime hours as business demands dictate
Evening and weekend work may be required as job duties demand
2023 California Applicant Privacy Notice GLS participates in the E-Verify program to confirm the employment eligibility of all newly hired employees Please visit www.glsauto.com for information about our great company and other amazing opportunities
Applicants have rights under Federal Employment Laws Family and Medical Leave Act (FMLA) Equal Employment Opportunity (EEO) Employee Polygraph Protection Act (EPPA)