Application Support (Warehouse Operations) - YAS

1. Application Support:

• Provide first-line support for the Warehouse Management System (WMS).
• Troubleshoot and resolve application issues related to WMS.
• Assist in user training and onboarding for WMS functionalities.

1. System Maintenance:

• Monitor system performance and ensure optimal functionality of WMS.
• Perform regular updates and maintenance tasks for the application.

1. User Support:

• Respond promptly to user queries and issues.
• Provide technical assistance and guidance to warehouse staff.
• Create and maintain user documentation and guides.

1. Hardware Support:

• Set up, configure, and maintain warehouse-related hardware such as barcode scanners, printers,
• Ensure proper connectivity and functionality of all hardware devices.
• Perform routine checks and maintenance on hardware equipment.

1. Installation & Setup:

• Install and configure WMS software and related applications.
• Set up new hardware devices and ensure they are fully operational.
• Collaborate with IT team to integrate new systems and hardware.

1. Incident Management:

• Log, track, and resolve incidents related to WMS and warehouse hardware.
• Escalate complex issues to appropriate IT teams or vendors as necessary.
• Document incident resolutions for future reference and knowledge sharing.
• Review and reconcile service fees associated with incident tickets from the WMS provider,

verifying accuracy of charges (such as extra fees beyond standard maintenance agreements).

• Coordinate with the finance or procurement department to validate and approve ticket-based

charges, ensuring alignment with budget and contractual terms.

1. Continuous Improvement:

• Identify opportunities for system and process improvements.
• Participate in projects aimed at enhancing warehouse operations and support systems.

Qualifications: Bachelor’s degree in Information Technology, Computer Science, or related field. 2-3 years experience in application support, preferably in warehouse or logistics environments. Strong knowledge of Warehouse Management Systems (WMS) and familiarity with system configurations, troubleshooting, and user support. Advanced knowledge of SQL for querying, analyzing, and managing database data. Ability to write complex queries, optimize database performance, and troubleshoot data-related issues. Proficiency in WMS software and other warehouse management tools. Knowledge of hardware setup and maintenance, including barcode scanners, printers, and handheld devices.