Salesforce Administrator

Our Company

At EOS, we are building a high‑performing, values‑driven organisation where people are empowered to do their best work. We believe in clarity, accountability, and continuous improvement, and we use technology thoughtfully to support our teams and customers. Salesforce plays a critical role in enabling our commercial, operational, and customer‑facing teams to work efficiently and with confidence.

The Role

The Salesforce Functional Administrator is responsible for the day‑to‑day functional management of Salesforce, ensuring the platform effectively supports business processes and user needs. This role partners closely with Sales, Customer Success, Marketing, and Operations teams to translate requirements into scalable, user‑friendly Salesforce solutions.

This is a hands‑on role focused on configuration, optimisation, and user enablement rather than heavy development.

Key Accountabilities

Act as the primary functional owner of Salesforce, ensuring it aligns with business processes and objectives

Gather, document, and translate business requirements into Salesforce configurations and enhancements

Configure and maintain Salesforce features including objects, fields, page layouts, flows, validation rules, reports, and dashboards

Manage user access, profiles, permission sets, and data quality standards

Support release management, including testing, documentation, and user communication

Provide ongoing user support, training, and guidance to drive adoption and effective use

Collaborate with technical teams, vendors, or developers where custom solutions or integrations are required

Monitor system performance and proactively identify opportunities for improvement

Maintain clear documentation of processes, configurations, and best practices

What You’ll Bring

Proven experience as a Salesforce Administrator with a strong functional focus

Solid understanding of end‑to‑end business processes, particularly within sales, service, or revenue operations

Experience translating stakeholder needs into practical Salesforce solutions

Strong communication skills and confidence working with non‑technical users

A structured, detail‑oriented approach with a continuous improvement mindset

Salesforce Administrator certification (preferred but not essential)

What Success Looks Like

Salesforce is intuitive, reliable, and well‑adopted across the organisation

Users feel supported and confident using the platform

Business requirements are delivered clearly, efficiently, and with minimal rework

Data quality and reporting accuracy continuously improve

Salesforce evolves in line with business growth and changing needs

Why Join EOS

Opportunity to shape and influence how Salesforce supports the wider business

Collaborative, people‑first culture with a strong focus on ownership and accountability

Exposure to diverse stakeholders across regions and functions

Commitment to learning, development, and doing meaningful work

Belonging at EOS

At EOS, we are committed to creating a workplace where everyone feels respected, included, and able to thrive. We welcome applicants from all backgrounds and experiences and believe that diverse perspectives make us stronger. If you’re excited about this role but don’t meet every requirement, we still encourage you to apply.

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