Distribution Operations Manager

The role

You run the network that puts the bank within physical reach. Every point deployed, every vendor keeping it running, every incident that takes one offline comes through the operation you lead, and how well you manage it decides whether the network is there when customers need it. In a bank built digital first, the points are where it still shows up in person, and you're the one who keeps that promise.

What you'll do

Manage and hold point vendors accountable to contracted SLAs

Oversee point deployment, installation, and decommissioning strategy across locations

Own point network performance reporting and flag issues to the banking operations director

Manage point related incident escalations and ensure timely resolution

Ensure points operate in compliance with regulatory and internal standards

Maintain oversight of documentation on point locations, contracts, and vendor performance

Coordinate with technology, infrastructure, compliance & risk teams on network issues

Manage and develop the L1 operations analyst

What we're looking for

4 to 7 years in vendor management, field operations, or kiosk/ATM/self-service network management

Experience managing third-party service providers and holding vendors to SLAs

Strong operational coordination skills across multiple locations or sites

Familiarity with kiosk, ATM, or self-service terminal operations preferred

Experience in financial services or regulated environments preferred

You’ll thrive here if you

You'd rather fix a vendor's recurring failure than log another ticket about it

You treat network uptime as a promise to the customer, not a KPI on a dashboard

You can coordinate across locations and teams without losing sight of the details

You want to build the network that makes a digital bank feel physically real