Customer Service / Real Estate

Responsibilities Client Communication: Respond to inquiries via phone, email, and chat, ensuring a courteous and empathetic approach.

Contract & Account Management: Handle contract preparation processes, process client payments, and track the status of accounts.

Issue Resolution: Clarify customer complaints, identify the cause, and implement efficient solutions to ensure satisfaction.

After-Sales Support: Guide clients through the customer lifecycle, providing project updates, expected delivery dates, and handover documentation.

CRM & Reporting: Maintain accurate and detailed records of customer interactions, profile changes, and daily activity reports.

Required Skills: Customer Care: Demonstrated ability to provide exceptional care and build rapport.

Customer Service: A passion for delivering world-class service and exceeding expectations.

Customer Support: Proven expertise in resolving customer issues efficiently and effectively.

Sales: Strong aptitude for identifying customer needs and driving successful sales outcomes.

Communication: Outstanding verbal and written communication skills.

Problem-Solving: A keen ability to analyze situations and provide practical solutions.

Conflict Resolution: Skilled in de-escalating tense situations and achieving positive resolutions.

Active Listening: Excellent ability to understand and respond to customer concerns.

CRM Software: Familiarity with customer relationship management tools.

Product Knowledge: Eagerness to learn and master product and service details.

Time Management: Ability to prioritize tasks and manage a busy workload effectively.

Experience Requirements: A minimum of 3-7 years of experience in real estate companies IS A MUST and as customer-facing role, demonstrating a solid history of success in customer service, support, or sales.