Hotel Manager

Responsibilities:

Ensure excellent customer service and guest satisfaction.

Monitor check-in, check-out, reservations, room availability, and guest enquiries.

Handle guest complaints and ensure timely resolution of service issues.

Monitor staff attendance, punctuality, grooming, conduct, and productivity.

Prepare and manage staff duty schedules and shifts.

Ensure hotel rooms and public areas are clean, functional, and properly maintained.

Monitor hotel supplies, inventory, equipment, and general operational needs.

Work with relevant staff to control operational costs and minimise wastage.

Monitor daily sales, expenses, and other operational reports.

Ensure company policies, hotel procedures, and service standards are followed.

Coordinate with maintenance personnel to ensure prompt resolution of facility issues.

Train, guide, and motivate hotel staff to improve service delivery.

Requirements:

A minimum of 2 years of experience A minimum of a diploma  Strong customer service and communication skills. Ability to work under pressure and manage multiple responsibilities.