Customer Relations Officer

Job Description

Planning and coordinating PR programme for the project

Handle enquiries and feedback pertaining to the project, to work closely with the relevant parities such as residents, consultants and authorities etc. and take proactive measures in mitigating complaints arising from the construction activities

Provide exceptional customer service by promptly and professionally responding to customer inquiries through various channels such as phone, email, social media, or in-person interactions

Build and maintain strong relationships with customers,vendors,stakeholders to understand their preferences, requirements, and feedback

Communicate effectively and professionally with customers, vendors, stakeholders, colleagues, and other departments within the organization

Provide administrative support assistance and other ad-hoc jobs if required

Requirements

• GCE 'O'/'A' Level with 1 to 2 years of public relations experience, preferably in building trade as BSC supervisor
• Possess the Singapore Workforce Skills Qualifications (WSQ) Certificate in Service Excellence (Level 1) or an equivalent certification.
• Good communication skills
• Good organizational and time management skills
• Attention to detail and a commitment to providing high-quality service
• Flexibility to adapt to changing customer needs and work schedules
• Knowledge of industry-specific products or services (preferred)