Front Desk Receptionist - Albany, NY

Athena Mental Health is a New York State mental health-approved provider of community mental health services for children, adults, and families with behavioral and emotional challenges. We specialize in individual and group psychotherapy for clients with a focus on trauma-informed care. We are dedicated to improving the quality and accessibility of mental health care for all, especially individuals from underserved communities. 

Here at Athena, we pride ourselves on hiring a diverse group of mental health clinicians and staff who are passionate and dedicated to improving our clients’ overall emotional well-being. We provide both in-person and telehealth services for our clients and offer a competitive compensation plan and amazing benefits to our staff. 

Are You a Good Fit For Us? This role will provide front desk support, ensuring a welcoming environment for clients and their families, and assist with administrative tasks while maintaining confidentiality and sensitivity to client needs. The responsibilities of this role include managing client appointments and referrals, greeting all clients with a professional demeanor, and following up with admitted clients on their caseload.

Responsibilities Greet clients entering the clinic while managing the check-in/check-out process with the highest level of professionalism

Manage all client foot traffic and direct inquiries to the appropriate staff

Notify onsite clinicians when their assigned patient has arrived for their appointment

Ensure the reception area is tidy and presentable, stocked with all necessary stationery and material (e.g. pens, forms, and brochures)

Handle essential administrative tasks, including filing, making copies, and data entry

Manage incoming and outgoing mail correspondence, incoming faxes, shipments, and additional recordkeeping tasks

Respond to all client inquiries in a polite and timely manner

Schedule follow-up client appointments and maintain the clinic’s internal calendar

Schedule Intake appointments in EHR system

Follow up with clients after intake appointments to ensure an initial appointment is made with the assigned Clinician

Manage outreach needs for a caseload of 100 incoming and current clients

Tracks and monitors client progress by overseeing weekly follow-up until transition is successfully made to clinicians

Interact with clinical and administrative staff onsite to assist with any clerical duties or requests

Handle all schedule changes pertaining to the Therapists

Input all new hire schedules in the EMR

Perform other duties as assigned by the supervisor

Qualifications High school diploma or equivalent

Bilingual in Spanish preferred

Experience in a healthcare setting preferred

Previous experience using computerized appointment scheduling systems and/or electronic Medical Record systems

Strong communication and interpersonal skills

Detail-oriented and outcome-driven

Able to discreetly handle sensitive and confidential information

Accountability and integrity

Meticulous attention to detail while multitasking

Excellent organizational and prioritizing skills

Demonstrates emotional intelligence in personal interactions

Exceptional communication skills - written and verbal

Strong computer skills and proficiency with Word, Excel, G-Suite, and other software/applications