Customer Experience Manager

The Responsibilities: To oversee/manage all incoming after Sales Service escalations. Improve Customer Service level. Train new staffs on Customer handling skill sets. Handled all completed surveys, analysis and assist all complaints customers when needed. Respond within one working day, to come out with a solution (swap/refund).

The Requirements: At least 5 years of working experience in a similar role. Have technical knowledge of IT products. Great communication and writing skills. Ability to perform within tight deadline in responding to customers' enquiries. Ability to provide seamless Customer's experience.