Medical Customer Support & Administrative Assistant

Requirements

• Previous experience in healthcare administration, medical reception, clinical

administration, medical customer support, or a similar environment

• Training or practical knowledge of medical terminology is essential
• Excellent written English and strong written communication skills
• Strong attention to detail and organisational skills
• Comfortable communicating professionally with healthcare professionals via email
• Able to understand customer issues, identify what is required, and take appropriate

action

• Comfortable working independently and managing multiple priorities
• Strong computer literacy and confidence learning new technology
• A proactive, solutions-focused approach

Desirable

• Experience working with hospitals, clinics, physicians, nurses, or other healthcare

professionals

• Previous experience in a remote administrative or customer support role
• Experience working within a technology or SaaS environment
• Familiarity with Slack, Notion, or similar collaboration tools
• Experience supporting customers with software or technology products

The Ideal Candidate We're looking for someone who combines healthcare knowledge with strong administrative and communication skills. You don't need to be a nurse or medical professional, but you should have enough familiarity with medical terminology to confidently communicate with clinical customers. You'll also be joining a fast-paced startup environment , so we're looking for someone who is adaptable, tech-savvy, curious, and excited about working with new technology. Most importantly, you should be someone who takes ownership, communicates clearly, and genuinely enjoys helping customers.