CUSTOMER SERVICE ASSISTANT

We are hiring a customer service representative to manage customer queries and complaints. You will also be asked to process orders, modifications, and escalate complaints across a number of communication channels. Responsibilities: ·       Maintaining a positive, empathetic, and professional attitude toward customers at all times. ·       Responding promptly to customer inquiries. ·       Communicating with customers through various channels. ·       Acknowledging and resolving customer complaints. ·       Knowing our products inside and out so that you can answer questions. ·       Processing orders, forms, applications, and requests. ·       Keeping records of customer interactions, transactions, comments, and complaints. ·       Communicating and coordinating with colleagues as necessary. ·       Providing feedback on the efficiency of the customer service process. ·       Managing a team of junior customer service representatives. ·       Ensure customer satisfaction and provide professional customer support.

Qualifications: ·      Experience working with customer support. ·      Excellent communication and interpersonal skills ·      A positive, can-do attitude ·      The ability to stay calm under pressure ·       Basic computer skills