Concierge

Your tasks

Role Purpose Deliver a welcoming, professional and attentive concierge service that reflects Applied Protection’s commitment to service excellence, supporting the daily needs of residents, tenants and visitors at assigned properties.

Roles & Responsibilities

• Front-of-House Service: Welcome residents, tenants and visitors courteously, provide assistance and maintain a professional reception environment.
• Enquiries & Requests: Handle enquiries, calls and service requests promptly, provide accurate information and follow through to resolution.
• Visitor Coordination: Assist with visitor registration, appointments and directions in accordance with the property’s procedures.
• Daily Assistance: Coordinate facility bookings, deliveries, transport arrangements and other concierge requests within the agreed service scope.
• Service Recovery: Handle feedback and complaints calmly, resolve matters within your authority and escalate issues promptly.
• Team Coordination: Work closely with property management, security, housekeeping and maintenance teams to ensure smooth service delivery.
• Records & Handover: Maintain accurate service logs, outstanding requests and shift handovers using the designated systems.
• Privacy & Professional Standards: Handle personal information, keys and access cards entrusted to you responsibly. Maintain confidentiality, professional grooming and courteous conduct.
• Safety Awareness: Report hazards, suspicious activity, defects and emergencies promptly to the appropriate team and follow site procedures.

Requirements

• Experience in concierge, hospitality, reception or customer service preferred.
• Well-groomed, approachable and service-oriented, with strong communication and interpersonal skills.
• Able to manage requests, handle feedback professionally and remain composed under pressure.
• Comfortable using computers, email and digital visitor or service management systems.
• Responsible, discreet and able to work independently and as part of a team.
• Willing to work assigned shifts, including weekends and public holidays, according to site requirements.