contract manager
Job Description ? Contract Manager (Janitorial Services)
Job Location: Edmonton, Alberta Position: Contract Manager ? Commercial & Institutional Cleaning Employment Type: Full-Time Department: Operations Reports To: Area Operations Manager / Senior Management Work Arrangement: On-site and mobile, covering multiple buildings under one client contract
Position Overview
We are seeking an experienced and highly organized Contract Manager to oversee janitorial operations across multiple buildings covered under a single commercial or institutional cleaning contract in Edmonton, Alberta.
The Contract Manager will be responsible for ensuring consistent cleaning standards, effective workforce management, contract compliance, quality assurance, health and safety, inventory control, and client satisfaction across all assigned facilities.
This position requires a hands-on operations professional who can manage multiple site supervisors and cleaning teams, coordinate daily service delivery, conduct regular site inspections, respond to client concerns, and ensure that all contractual cleaning frequencies and service standards are consistently achieved.
The successful candidate must be comfortable travelling between assigned buildings, managing changing operational priorities, and maintaining strong communication with both employees and client representatives.
Key Responsibilities1. Multi-Building Contract Operations Management
- Oversee the daily janitorial operations of all buildings and facilities assigned under the contract.
- Develop and maintain building-specific cleaning schedules based on contractual requirements, facility operating hours, and cleaning frequencies.
- Ensure all daily, weekly, monthly, quarterly, and annual cleaning activities are completed according to the applicable contract specifications.
- Coordinate cleaning services across offices, washrooms, common areas, meeting rooms, kitchens, entrances, stairwells, laboratories, workshops, and other designated areas.
- Conduct regular visits to assigned buildings to monitor service delivery and address operational concerns.
- Coordinate periodic and specialized cleaning activities, including carpet cleaning, floor refinishing, window cleaning, and deep cleaning.
- Adjust cleaning resources during periods of increased occupancy, special events, severe weather, or operational changes.
- Ensure consistent service standards across all buildings while addressing each facility's unique cleaning requirements.
- Employee Supervision and Workforce Management
- Supervise and support site supervisors, lead hands, and janitorial employees across assigned facilities.
- Prepare and review employee schedules, shift assignments, attendance records, and building coverage.
- Coordinate employee replacements for absences, vacation, emergencies, and unexpected staffing shortages.
- Monitor employee punctuality, attendance, productivity, and completion of assigned duties.
- Conduct employee performance evaluations and provide coaching when performance improvements are required.
- Participate in recruitment, interviews, onboarding, and employee orientation.
- Address employee concerns and workplace conflicts professionally and confidentially.
- Ensure employees maintain appropriate uniforms, identification, professional appearance, and workplace conduct.
- Work with Human Resources and senior management on disciplinary matters and employee performance improvement plans.
- Quality Assurance and Cleaning Inspections
- Conduct scheduled and unannounced cleaning inspections across all assigned buildings.
- Verify the completion and quality of daily, weekly, monthly, and annual cleaning activities.
- Review inspection reports completed by site supervisors and quality assurance personnel.
- Identify cleaning deficiencies, recurring complaints, missed tasks, and service inconsistencies.
- Develop corrective action plans, assign responsibilities, and establish completion dea