Export Sales Engineer

Job purpose

Provide solution selling to prospective clients, executing strategic deals, modeling financial business cases, and matching customer requirements to proposed solutions in a timely manner and quality standards as per company policies and procedures to achieve the plan and targets of Project Sales department.

Key accountability areas

Relationship building and networking:

• Build strong relationships with decision makers in large contracting companies.
• Develop good relations with designers, architects, contractors, and consultants.
• Establish strong and effective relationships with specifiers and consultants to secure approvals for the company’s products.
• Develop a project list covering all market sectors within the assigned territory. Engage with owners, consultants, main contractors, and sub-contractors to ensure successful project outcomes.
• Work with management to create a list of existing and potential customers. Specify which customers have the potential to exceed budget requirements.

Sales and marketing:

• Promote and sell the company’s product portfolio.
• Cooperate with the sales manager to set annual sales goals, including product volume, value, and selling price. This involves strategic planning and financial forecasting.

Customer service and support:

• Provide solutions to client's technical queries.
• Ensure a satisfactory outcome for customer complaints.
• Provide customer statements and ensure timely payments.

Reporting and documentation:

• Maintain accurate customer records and submit sales reports.
• Provide monthly project reports detailing project status and other activities affecting the business or company.
• Keep accurate records of customer interactions, transactions, and performance.
• Update information on the CRM system and C4C weekly.
• Handle the preparation of technical prequalification submittals.

Coordination and administration:

• Liaise with store, logistics, and finance departments to ensure timely delivery of goods and smooth operations.
• Coordinate with the finance department to handle internal invoicing to ensure timely payment processing.
• Attend team meetings and actively contribute improvements, new ideas, and insights.
• Adhere to company policies and procedures to protect the company’s property and reputation.

Role accountability

HR proficiency:

• Ability to obtain updated soft and technical skills related to the job.
• Have a vision and a plan for the career path and how to achieve it.

Delivery:

• Perform the planned activities to meet the operational and development targets as per delivery schedules.
• Utilize resources effectively to achieve objectives within efficient cost and time.
• Provide a periodic report detailing the deviation and execution of planned tasks.

Problem-solving:

• Solve any related problems that arise and escalate any complex operational issues.

Quality:

• Ensure quality requirements to develop effective quality control and processes including specifications for products, processes, or related activities.

Business process improvements:

• Coordinate well-defined written systems, policies, procedures, and seek automation opportunities as much as possible.

Compliance:

• Comply with related policy, procedures, and work instructions.

Health, safety, and environment:

• Ensure compliance of relevant safety, quality, and environmental management procedures and controls within defined area of work activity to guarantee safety, legislative compliance, and delivery of high-quality products/services.

Academic qualification

Bachelor degree

Work experience

4 to 6 years

Technical / functional competencies

• Sales presentations
• Sales promotions
• Salesmanship