Customer Care Representative
Functional roles and responsibilities
- To welcome the customers in a courteous manner, answer phone calls efficiently, and provide the necessary support to enhance customer comfort and satisfaction until they are attended to by the relevant personnel.
- Be part of the telemarketing activities during campaigns.
- Provide efficient and courteous handling of present customers or over the phone, offering necessary information, service booking, and guidance.
- Provide an efficient and courteous welcome to service customers by arranging to seat them and keep them comfortable until they are attended to by the service advisor.
- Direct the customer to the relevant advisor who will attend to them.
- Call customers to get follow-up feedback on their visits to ATM.
- Arrange for the customer to be attended to at a quick pace to reduce waiting time and enhance customer satisfaction.
- Support the reception in managing the courtesy vehicles.
- Ensure cleanliness and hygiene are maintained in the reception area, and essential housekeeping standards are adhered to represent an appropriate corporate image.
Education/certification and continued education
- High school certificate
Years of experience
- 1-2 years relevant experience
Knowledge and skills
- Customer service skills/certification is an advantage
- Exposure to multicultural environment
- Well groomed with pleasant personality
- Excellent communication skills