Head Waiter

Company description

From high-octane lobby socialising to events, celebrations, and business conclaves, every venue pulses to the electric Mondrian beat. With food and nightlife venues spread across eight different locations on the property, there is nothing like Mondrian Doha in the entire region.

Job description

What do we expect from you?

Under the general guidance of the Director of Food & Beverage or any other authorized by the management, assist in ensuring friendly, efficient and effective service of food and beverages to all guests in a timely fashion in accordance with standards and individual guest requirements, at all times respecting the Mondrian Doha vision.

How your day looks like:

Ensure the day to day operation is smooth in the restaurant

Assist the leadership team of the restaurant in achieving high guest satisfaction

Guide and lead the server in the restaurant

Perform the duties of supervisor on regular basis

Maximize sales potential and encourage up selling in order to maximize rates

Ensure cash floats are secured at all times

Work within budgeted costs

Minimize abuse of operating equipment

Ensure that requisitions for supplies are completed, delivered and accounted for

Minimize the use of overtime

Ensure that there is enough operating equipment at all times

Record all voids, and report any payment discrepancies to restaurant manager

Follow company procedures when handling cash, credit cards and cheques

See guests concerning all complaints and report all complaints to manager

Liaise with colleagues over guests requirements and needs

Ensure handover at shift end and beginning

Liaise with head chef on a regular basis

Liaise with reception on a regular basis

Gain customer feedback at all times

Complete a full report of the day’s events in the management report book

Create and maintain a personal and respectful rapport with regular guests

Maintain a high customer profile, and handle promptly and courteously all guest comments, questions, complaints, requests and enquiries, taking the necessary action steps and ensuring thorough follow-through

Familiarize yourself with guests needs and requirements in order to ensure an efficient and friendly service

Fanatical focus on quality and consistency in all areas, food and beverage quality, guest service, cleanliness, etc.

Support all other revenue centers in the hotel such as rooms and events

Be results driven and totally accountable

Attend daily business review meetings, weekly strategic sales meetings, management meetings and other meetings as required or requested

Undertake regular inspections to ensure that the company’s assets are well maintained and protected

Ensure that the business is seen as a respected, important member of the community by local influencers

Carry out any other duties as are within the scope, spirit and purpose of the job as requested

Qualifications

Ability to focus attention on guest needs, remaining calm and courteous at all times

Previous work experience in a restaurant or food and beverage setting

Flexibility with shifts of the outlet dependent on business demands