E-Commerce Warehouse & Customer Service Operator

Job Description

• Receive, inspect, label and arrange incoming inventory.
• Maintain accurate stock records and conduct regular stock counts.
• Process orders from TikTok Shop, Shopee, Lazada and the company website.
• Pick, check, pack and label small and bulky products accurately.
• Prepare orders for courier collection and ensure timely dispatch.
• Process product returns, exchanges, damaged items and restocking.
• Reply to customer enquiries regarding products, orders, deliveries and returns across all platforms.
• Handle customer complaints professionally and escalate refunds, compensation or complex cases to management.
• Monitor platform notifications, return requests and dispute deadlines.
• Maintain a clean, organised and safe warehouse.
• Support high order volumes during livestreams and sales campaigns.

Job Requirements

• Previous experience in warehouse operations, e-commerce fulfilment or customer service is preferred.
• Familiarity with TikTok Shop, Shopee or Lazada SellerCentre is an advantage.
• Basic computer and smartphone skills.
• Able to communicate clearly and professionally in writtenEnglish.
• Detail-oriented, organised and responsible.
• Able to work independently and as part of a team.
• Able to handle customer enquiries patiently and professionally.
• Physically able to perform warehouse duties and move bulky products safely using suitable equipment or assistance.
• Able to work efficiently during livestreams, sales campaigns and peak order periods.
• Willing to learn new inventory, order management and e-commerce systems.