Customer Experience Manager

Your tasks

Lead customer service quality and improve the end-to-end customer experience across service channels. Key Responsibilities • Supervise customer support workflows and service standards. • Monitor response times, resolution rates, and satisfaction trends. • Handle escalated customer issues professionally. • Train team members and maintain service guidelines. • Coordinate recurring issue resolution with other departments. • Prepare customer experience reports and action plans.

Requirements

• Degree in Business, Communications, or related field preferred. • 3+ years in customer service, including team leadership. • Strong conflict resolution and communication skills. • Experience with CRM or customer support tools preferred.