Customer Service/Front Desk Representative

Responsibilities:

Front Desk & Reception

Welcome clients, visitors, partners, and guests with a warm and professional attitude. Serve as the first point of contact for everyone entering the company. Manage the reception area and ensure it remains clean, organised, and presentable. Provide and manage access codes for authorised clients and visitors. Receive and direct incoming calls, enquiries, and visitors appropriately. Maintain accurate visitor and client records. Ensure clients are properly attended to while waiting for the relevant team member.

Customer Care & Client Experience:

Respond to customer enquiries professionally across relevant communication channels. Listen to customers, understand their concerns, and provide appropriate solutions or escalate when necessary. Follow up with clients to ensure issues have been resolved and expectations have been met. Build positive relationships with clients and contribute to customer retention. Identify opportunities to improve the customer experience. Maintain proper records of customer complaints, requests, feedback, and resolutions. Help develop and maintain systems that encourage customer loyalty and repeat engagement .

Administrative Support

Assist the HR/Admin team with routine administrative duties. Support with documentation, filing, data entry, scheduling, and record keeping. Assist with preparing and organising internal documents and reports. Support meeting arrangements and general office coordination. Perform other administrative duties assigned by management.

Requirements:

A minimum of 2 years of relevant experience in customer service, front desk, reception, hospitality, administration, or a related role. Demonstrable experience handling customers professionally and resolving complaints or difficult situations. Experience creating or contributing to a customer loyalty, retention, follow-up, or customer satisfaction system. Excellent verbal and written communication skills. Confidence interacting with high-value clients and business professionals. Excellent telephone and face-to-face communication etiquette. Strong understanding of professionalism and workplace etiquette. Good knowledge of Microsoft Office and general administrative tools. Ability to understand and confidently use real estate and property-related terminology. Excellent organisational and multitasking abilities. Strong attention to detail. A strong sense of punctuality and time management.