Transport Customer Service Officer
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Key Responsibilities:
- Handle customer inquiries, bookings, and service requests in a timely and professional manner
- Monitor and track transport jobs to ensure on-time performance
- Update customers on job status, delays, or any service issues
- Prepare and maintain accurate records of orders, delivery notes, and transport documents
- Assist in resolving customer complaints and escalate issues when necessary
- Support billing processes by verifying job completion and documentation
- Ensure compliance with company policies and transport regulations
Requirements:
- Minimum GCE ‘N’ / ‘O’ Level, Diploma preferred
- Good communication and interpersonal skills
- Basic knowledge of Microsoft Office (Excel, Word, Outlook)
- Strong coordination and problem-solving skills
- Willingness to learn and a positive working attitude
- Prior experience in logistics or transport industry