CUSTOMER SERVICE ASSISTANT

Job Responsibilities Utilizes problem-solving skills to respond to and resolve routine customer service issues via inbound and outbound telephone calls, written correspondence and/or electronic communication according to all company policies, standard operating procedures, and contract coverage. Follows up with internal and external customers, contractors, and/or business partners to ensure customer service issues are resolved. Maintains current knowledge of all company policies, procedures, & programs. Responsible for effectively handling general customer service, pre-appointment, post-appointment, and payment service calls.

Qualifications/Requirements: Qualifications