SUPERVISORY RECORDS AND INFORMATION MANAGEMENT SPECIALIST
The Veterans Benefits Administration has a wide network of field locations where personnel provide Veterans, their dependents, and survivors with information, advice and assistance regarding the availability and procurement of benefits under laws and regulations administered by the Department of Veterans Affairs (VA) and other agencies.
Major duties
As Supervisory Records and Information Management Specialist (SRIMS) of the Centralized Support Division (CSD) the incumbent coordinates the work of the division by directing, controlling and arranging the activities of the assigned sections, PIES and Centralized PA/FOIA. Typically, the division is comprised of 400 or more administrative, technical and clerical staff members ranging in grades from GS-5 through GS-13. The division has two distinct nonrelated functions: PIES and Centralized PA/FOIA. The incumbent participates fully in the efficient and economical operation of CSD and is responsible for all activities associated with Freedom of Information Act (FOIA) requests, Privacy Act (PA) requests, PIES request to include telephone inquiries, emails, written correspondence, and automated VAF 70-3101-4s. As (SRIMS), the incumbent may serve as Chief in all duties assigned. The incumbent is also responsible for preparing and controlling CSD workload, statistical reports for CSD, and effectively utilizing human resources. The incumbent performs a variety of complex tasks associated with the review and analysis of mail and records received from the VA Regional Offices, VA Medical Centers, National Cemetery Administration, FBI, Claimants, Veteran Service Organizations, Federal and State Offices, and other high level government officials nationwide. The incumbent must have a good working knowledge of 38 USC and the Veterans Benefits Administration programs cited therein. Typical duties include but are not limited to case review and development that result in independent recommendations for further CSD case management or valid referrals to the Customer Service Unit with justified recommendations to contact the appropriate customers for further development. The Supervisory Records and Information Management Specialist (SRIMS) assumes final responsibility for proper interpretation and uniform application of laws, regulations, and instructions in conformance with mandatory procedures and practices, reconciling divergent opinions. The (SRIMS) is responsible for claims file and eFolder maintenance and operations including transfer of claims to the proper scanning vendor in a timely manner. Responsibility also includes management of operations and oversight of data input. The Supervisory Records and Information Management Specialist (SRIMS) serves as a member of the Director's staff and keeps the Director updated on critical matters. As requested, He/She may represent the Director at meetings conferences and conventions within and outside the Regional Office. When designated, assumes the Director's role in his/her absence. Ensuring staff responds timely to Congressional, White House and other special inquiries concerning VA benefits for Veterans and other claimants is another responsibility of the (SRIMS). He/She ensures outreach efforts toward specific groups such as; elderly, homeless, exPOW's, women Veterans, Native American Veterans, etc. The Supervisory Records and Information Management Specialist (SRIMS) ensures performance plans for all division employees are properly created and utilized. He/She gives advice, counsel, or instruction to individual employees on both work and administrative matters. In addition, the (SRIMS) hears and resolves complaints from employees. The incumbent is responsible for ensuring disciplinary actions are properly taken and employees are properly rewarded. Interviews and selecting candidates for appointment, promotion or reassignment are responsibilities of the (SRIMS). He/She has an understanding of and sensitivity to the objectives of the EEO program and promotes workforce diversity through recruitment, coaching, and developmental activities, consistent with the merit system principles. The (SRIMS) is also responsible for maintaining effective communication and working relationships with labor representatives. He/She is responsible for the development of subordinate supervisors regarding administrative, managerial, and leadership skills.
Work Schedule: Full time, Monday through Friday 8:00 am to 4:30 pm
Telework: This position is eligible for situational (ad hoc) telework only. The selectee is required to report to the official duty station each scheduled workday. Telework may be approved only on a case-by-case basis with supervisory approval. Routine or recurring telework is not authorized for this position.
Position Description/PD#: Supervisory Records & Information Management Specialist, 00273A
Relocation/Recruitment Incentives: Not Authorized
Financial Disclosure Report: Not required
Bargaining Unit: No
Qualifications
To qualify for this position, applicants must meet all requirements by the closing date of this announcement:09/04/2026.
TIME-IN-GRADE REQUIREMENT: As a currentformer Federal, GS employee you must meet time-in-grade requirements by the closing date of this announcement. For a GS-13 position you must have served 52 weeks at the GS-12 level.
GS-13 Grade Level:
Specialized Experience: Applicants must have one (1) year of specialized experience equivalent to at least the GS-12 grade level or higher in the normal line of progression for the occupation in the organization. Specialized experience is defined as work that involves:
- Experience using knowledge of 38 U.S.C and Veteran Benefit programs to evaluate the effectiveness of assigned programs and to develop ways to resolve issues and ensure compliance with federal regulations and agency policies
- Experience using records management and knowledge management principles, concepts, processes and tools to direct and improve records control functions.
Volunteer Experience: Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.
Full vs. Part-Time Employment: Full-time employment is considered to be at least 35 hours per week. Part-time experience will be credited on a pro-rated basis; when including part-time employment in your resume you must specify the average hours worked per week.
For more information on these qualification standards, please visit the United States Office of Personnel Management's website at http://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.
Education
There is no educational requirement or substitution for this position.
Requirements
As a condition of employment for accepting this position, you will be required to serve a 1-year probationary period during which we will evaluate your fitness and whether your continued employment advances the public interest. In determining if your employment advances the public interest, we may consider: your performance and conduct; the needs and interests of the Agency; whether your continued employment would advance organizational goals of the Agency or the Government; and whether your continued employment would advance the efficiency of the Federal service. Upon completion of your probationary period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.
Additional Conditions of Employment are as follows:
- You must be a U.S. Citizen to apply for this job
- Selective Service Registration is required for males born after 12/31/1959
- You may be required to serve a one-year supervisory probationary period if not previously completed in a Federal position.
- Subject to background/security investigation
- Selected applicants will be required to complete an online onboarding process.
- Acceptable form(s) of identification will be required to complete pre-employment requirements I-9 Acceptable Documents. Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment.