Develop and maintain a comprehensive understanding of the company's products, target markets, industry trends, and competitive landscape.
Manage a portfolio of customer accounts to achieve long-term business objectives, revenue growth, and customer retention.
Build, maintain, and strengthen positive relationships with customers to ensure high levels of engagement and satisfaction.
Serve as the primary point of contact for assigned customers, addressing their requirements and concerns effectively.
Ensure the successful delivery of products and services while maintaining exceptional customer satisfaction levels.
Identify and generate new business opportunities through existing accounts and potential customer networks.
Resolve customer issues and conflicts promptly by providing effective and timely solutions.
Manage the complete sales opportunity lifecycle, from lead generation and qualification through closing and collection, while coordinating with all relevant internal departments.
Lead and participate in technical discussions with customers to understand business needs and recommend appropriate solutions and products.
Proactively engage with existing customers to identify upselling and cross-selling opportunities while actively pursuing new customer acquisitions.
Ensure full compliance with company policies, procedures, and business standards.
Maintain accurate and up-to-date records of all customer interactions, activities, and opportunities within the CRM system, and provide daily activity updates to the Head of Sales.
Regularly report on business opportunities, sales pipeline status, and growth prospects to the Head of Sales
Requirements
University degree, computer science or IT related degree is a plus.
Post Graduate Studies in Project Management, Marketing, Sales or other relevant fields is a big plus.
At least one sales or presales certification of IT products.
Proven experience as Sales Account Manager in the IT field is a must.
Proven experience dealing with Oil and Gas sector will be a big plus.
Proven ability to lead his own sales process and close business deals
Knowledge of CRM software and Productivity application (Word, Excel, Power Point and Outlook).
Understanding of sales performance metrics.
English | Excellent writing and speaking.
Excellent negotiation and communication skills.
High time management and strategic planning skills.
Business acumen with a problem-solving attitude and flexibility.
Strong presentation and interpersonal skills
Excellent data organization and analysis skills
Ability to expand existing client base with complete understanding of penetrating new accounts.
