Client Success Manager

(Remote, Full-Time)

Location: Remote (Beirut candidates encouraged to apply) Job Type: Full-Time Pay: $1,000–$1,500 CAD/month Schedule: 9:00 AM – 6:00 PM MST (Edmonton, Canada time), Monday–Friday, 1-hour break

About Us

Swoop Lift Inc. is a digital marketing agency running paid advertising, lead generation, and booking operations exclusively for lash extension businesses across North America. We're looking for a Client Success Manager to join our team and help us keep our clients happy, informed, and retained.

About the Role

As a Client Success Manager, you'll be the primary point of contact for our clients — building relationships, answering questions, resolving disputes, and making sure clients stay with us long-term. You'll work closely with clients over WhatsApp, email, and Zoom to keep them engaged and confident in the results we're delivering.

What You'll Do

Serve as the main point of contact for assigned client accounts, answering questions and resolving concerns promptly

Proactively identify at-risk clients and take action to prevent cancellations

Build strong, trust-based relationships to keep clients satisfied and engaged long-term

Handle client disputes professionally and confidently, including situations where the client is mistaken — calmly explaining the facts while preserving the relationship

Host Zoom calls with clients to walk through performance reports and answer questions

Communicate clearly and consistently across WhatsApp, email, and video calls

What We're Looking For

Strong written and verbal English communication skills

Confidence handling difficult conversations and pushing back diplomatically when needed

Comfortable presenting data/reports and explaining them clearly to non-technical clients

Reliable, full-time availability during the required hours

Prior experience in client success, account management, or customer support is a plus

Comfortable working remotely and communicating primarily over WhatsApp and Zoom