Systems Engineer

Device Deployment & Configuration:

• Plan and execute the deployment of end-user devices (desktops, laptops, tablets, mobile devices).
• Configure and maintain device images, ensuring compliance with security and performance standards.

Device Security & Compliance:

• Implement and enforce security policies for devices, ensuring threat protection and compliance with regulations.
• Regularly update and patch devices to address vulnerabilities.

Endpoint Management:

• Manage endpoint management tools for device inventory, remote monitoring, and troubleshooting.
• Troubleshoot and resolve hardware and software issues on end-user devices.

Software Management:

• Oversee deployment and updates for operating systems, applications, and software licenses.
• Ensure software compliance and manage software licensing.

User Support & Training:

• Provide technical support for end-user devices, addressing issues and inquiries.
• Develop and deliver training and documentation to enhance user device management.

Asset Management:

• Maintain an accurate inventory of end-user devices, including specifications, warranties, and locations.
• Monitor device lifecycles and recommend replacements or upgrades.

Performance Optimization:

• Optimize device performance and implement monitoring and tuning strategies for efficient device usage.

PowerShell Scripting:

• Use PowerShell scripting to automate device management tasks and improve operational efficiency.

Okta Management:

• Implement authentication flows, including adaptive MFA, role-based access control, and flexible authorization.
• Configure factor enrollments, sign-on policies, and application policies.

Security & Compliance:

• Implement security best practices to protect sensitive data and ensure compliance with privacy regulations.
• Manage access controls, authentication, and authorization within Okta.

Integration & Customization:

• Integrate applications using SAML, OAuth, and OIDC protocols.
• Perform business use case analysis and implement POCs within Okta.

User Support & Training:

• Provide technical support, troubleshoot issues, and assist with user training for Okta.
• Create and maintain Okta user documentation and training materials.

Monitoring & Reporting:

• Monitor Okta performance and usage, proactively identifying and resolving issues.
• Generate and provide reports on Okta usage and performance for management.

Google Workspace Administration:

• Manage user accounts, permissions, and groups within Google Workspace.
• Implement and enforce security policies for Google Workspace to ensure data protection and compliance.
• Configure Google Workspace applications, such as Gmail, Drive, and Calendar, to meetorganizational needs.

User Support & Training:

• Provide technical support to end-users, addressing issues related to Google Workspace applications.
• Develop and deliver training on Google Workspace best practices and functionality.

Performance Monitoring & Reporting:

• Monitor Google Workspace usage and performance, ensuring optimal service and uptime.
• Generate reports on user activity and service health for management.

Zoom Administration:

• Configure and manage Zoom accounts, user roles, and settings to ensure smooth operations.
• Implement security features for Zoom meetings and webinars, including encryption, authentication, and access controls.

User Support & Training:

• Provide support for Zoom-related issues, troubleshooting video and audio problems, meeting setup, and integrations.
• Develop training materials and conduct sessions to ensure users can effectively use Zoom for meetings and webinars.

Integration & Customization:

• Integrate Zoom with other collaboration and productivity tools (e.g., Google Workspace, Microsoft 365).
• Customize Zoom settings to meet the organization's workflow and compliance requirements.

Monitoring & Reporting:

• Monitor Zoom usage and performance, ensuring high availability and optimal user experience.
• Generate reports on Zoom meetings, usage, and performance metrics for management.

Qualifications:

• Bachelor's degree in Information Technology, Computer Science, or a related field.
• 5-10 years of experience in identity and access management, end-user device management, and support.
• Proficiency in managing end-user devices and operating systems (Windows, macOS, iOS, Android).
• Strong knowledge of endpoint security best practices and compliance requirements.
• Experience with IDP systems, endpoint management tools, and systems (Okta, Microsoft Endpoint Manager, AD).
• Familiarity with cloud-based collaboration tools (Google Workspace, Microsoft 365, Zoom).
• Knowledge of security best practices and compliance within Okta, MEM, Google Workspace, and Zoom.
• Experience with scripting and automation via APIs.
• Excellent troubleshooting and problem-solving skills.