Manager, Contract Billing Team (APAC)

At SolarWinds, we’re a people-first company. Our purpose is to enrich the lives of the people we serve—including our employees, customers, shareholders, partners, and communities. Join us in our mission to help customers accelerate business transformation with simple, powerful, and secure solutions.

The ideal candidate thrives in an innovative, fast-paced environment and is collaborative, accountable, ready, and empathetic. We’re looking for individuals who believe they can accomplish more as a team and create lasting growth for themselves and others. We hire based on attitude, competency, and commitment. Solarians are ready to advance our world-class solutions in a fast-paced environment and accept the challenge to lead with purpose. If you’re looking to build your career with an exceptional team, you’ve come to the right place. Join SolarWinds and grow with us!

About the Role

The Manager, Contract Billing Team leads a team responsible for ensuring billing readiness and PO collection for existing multi-year software subscription contracts, with a primary focus on Year 2 and Year 3 renewals. This role owns the end-to-end operational performance of customer contract preparation, collaborating closely with Sales, Renewals, Finance, Order Management, and Systems teams to protect recurring revenue, improve billing accuracy, and scale repeatable processes.

Key Responsibilities

Team Leadership & Performance Management

Lead, coach, and develop a team of Customer Contract Representatives

Set clear expectations, performance goals, and service-level standards

Conduct regular performance reviews, coaching sessions, and skill development plans

Ensure consistent execution of customer outreach, PO collection, and contract validation activities

Operational Ownership & Billing Readiness

Own overall Year 2/3 billing readiness outcomes and on-time billing performance

Monitor pipeline health, PO collection status, and readiness metrics

Identify and mitigate systemic revenue risks before billing cycles

Ensure accurate and compliant preparation for downstream invoicing and reporting

Stakeholder & Escalation Management

Serve as the primary escalation point for:

Complex customer issues

Contract discrepancies

Cross-functional blockers

Partner closely with Sales, Renewals, and Finance teams

Enable smooth handoffs between pre-billing and order execution teams

Process Optimization & Continuous Improvement

Analyze trends in billing delays, PO gaps, and contract errors

Drive process improvements to reduce cycle times and manual effort

Define and document standard operating procedures (SOPs)

Support automation and system enhancement initiatives in Salesforce and ERP tools

Data Integrity, Reporting & Compliance

Ensure high data accuracy across Salesforce contracts and billing opportunities

Own operational reporting around readiness, risk, and team performance

Support audit, compliance, and internal control requirements

Partner with leadership on forecasting insights and operational reviews

Qualifications & Experience

Required

Bachelor’s degree or equivalent professional experience

6–9 years of experience in:

Order Management

Contract Operations

Billing Operations

Renewals or Sales Operations

2–3 years of people management experience

Strong working knowledge of Salesforce; ERP experience preferred

Proven experience leading customer-facing operational teams

Excellent written and verbal English communication skills

Preferred

SaaS or subscription-based business experience

Experience operating in a global or regional shared services environment

Familiarity with NetSuite or similar ERP platforms

Process improvement or operational excellence background

Core Competencies

Strong leadership and coaching capability

Ownership mindset with accountability for outcomes

Operational rigor and data-driven decision-making

Customer-centric escalation management

Effective cross-functional influence

Ability to balance execution with strategic improvement

What Success Looks Like

High on-time Year 2/3 billing and PO collection performance

Reduced billing delays and revenue leakage

Consistent execution across the team

Strong trust and partnership with Sales, Renewals, and Finance

calable, documented, and repeatable contract readiness processes

SolarWinds is an Equal Employment Opportunity Employer. SolarWinds will consider all qualified applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity, marital status, disability, veteran status or any other characteristic protected by law.

All applications are treated in accordance with the SolarWinds Privacy Notice: https://www.solarwinds.com/applicant-privacy-notice