Creative Operations Knowledge Migration Intern
Smartly is looking for a Creative Operations Knowledge Migration Intern to support our Creative Operations team during an upcoming product and workflow migration.
In this role, you’ll help ensure the operational documentation, knowledge resources, communications, and training materials needed for the migration are accurate, complete, accessible, and ready for use across teams. You’ll work cross-functionally with Product, Process, Training, and Workflow Owners to translate operational changes into clear, practical resources that support a successful migration.
This is a great opportunity for someone interested in creative operations, knowledge management, communications, instructional design, or technical writing to gain hands-on experience supporting a large-scale operational change.
As a Creative Operations Knowledge Migration Intern, you will…
Support the development and organization of operational documentation and knowledge resources for an upcoming product and workflow migration
Translate operational changes into clear knowledge articles, process guides, FAQs, job aids, and other reference materials
Partner with Product, Process, Training, and Workflow Owners to gather and validate information
Review and audit existing documentation for accuracy, completeness, and accessibility
Identify content gaps and help ensure documentation is ready ahead of key migration milestones
Support content governance and help maintain consistency across resources
Track documentation, communication, and training dependencies
Help coordinate and schedule training sessions across relevant teams
Support migration-readiness tracking and provide updates on documentation and training progress
Assist with additional communications and operational-readiness initiatives as needed
We are looking for you if you…
Have an interest in or experience with instructional design, communications, technical writing, training, knowledge management, or a related area
Have strong writing and editing skills
Are highly organized and detail-oriented
Have strong verbal and written presentation skills
Can simplify complex information and turn it into clear, accessible resources
Are comfortable coordinating with multiple stakeholders and managing competing priorities
Take initiative and follow through on tasks
Are eager to learn about creative operations, product migrations, and change management
Are comfortable working in a fast-paced, cross-functional environment
What you’ll gain…
Practical experience in creative operations and knowledge management
Exposure to product and workflow migration initiatives
Experience creating and governing operational documentation
Cross-functional project coordination experience
The ability to translate complex information into clear and practical resources
Experience tracking documentation and training dependencies
Practice identifying content gaps and supporting migration readiness
Exposure to training coordination and change-adoption efforts across teams
This internship will be approximately 30 hours per week from October 6 through December 17, 2026. About Smartly
Smartly is the AI-powered advertising technology company transforming ad experiences for brands and their consumers. Our comprehensive advertising platform seamlessly integrates the capabilities of media, creative, and intelligence to power more than 800 billion impressions and generate more than 300 billion creatives annually, delivering tangible business outcomes for brands and advertisers.
Smartly is the only company in the industry recognized as a Leader in The Forrester Wave: Creative Advertising Technologies with PwC validating the results it delivers for brands. We manage creative and media for 700+ brands worldwide and $6B in ad spend across the largest media platforms, including Facebook, Google, Instagram, Pinterest, Snap, and TikTok. Our end-to-end technology, unmatched access to media platforms and exceptional customer service help Fortune 500 brands to reach and engage consumers and learn what performs best.Smartly is a multinational and diverse team of 750+ Smartlies from 60+ nationalities, working in 13 countries. Together, we want to create and maintain an inclusive environment where everyone feels respected and heard. Our Diversity, Equity & Inclusion approach is at the heart of it.
Visit Smartly to learn more.
The processing of your information is described in our Candidate Privacy Notice .