Customer Intake & Greeting: Welcome customers, listen to vehicle issues, and document initial symptoms or warning lights.
Diagnosis & Estimates: Partner with technicians to assess car needs and prepare detailed written cost and labor estimates.
Approval & Sales: Explain recommended repairs, upsell value-added services or maintenance packages, and obtain customer authorization before work begins.
Workflow & Parts Coordination: Schedule appointments, order replacement parts, coordinate with mechanics, and establish promised completion times.
Ongoing Communication: Update customers regularly on repair progress and handle any unexpected delays.
Explain warranty coverage, and resolve customer complains.
Automotive Knowledge: Familiarity with car mechanics, maintenance schedules, parts, and diagnostic terms.
Communication Skills: Ability to translate technical jargon into simple, reassuring language for non-technical customers.
Organization & Multitasking: Capable of managing multiple active repair orders, phone calls, and calendar schedules at once.
Software Proficiency: Experience using dealerships software, excel .
Customer Service: Patience, empathy, and conflict-resolution skills when handling complaints or unexpected repair costs.
