Travel Operations Consultant

About Rahal

Rahal is the travel mini-app inside Iraq’s Super Qi ecosystem; a rocketship redefining how millions of travelers search, book, and manage journeys across flights, hotels, and digital services. We make travel simple, safe, and accessible to everyone, everywhere.

As part of a fast-growing travel-tech team spanning Iraq and the UAE, you’ll design experiences that inspire confidence, delight, and connection for every traveler who books with Rahal.

Role overview

Join our fast-growing travel tech startup to manage end-to-end travel operations, from bookings to vendor coordination, ensuring seamless and efficient processes. Drive operational excellence and support the company’s growth by delivering exceptional travel experiences.

Key responsibilities

Providing excellent customer service to corporate clients, travel arrangers, and individual travelers.

Confirming and completing reservations according to internal standards.

Managing client requests, providing an efficient and personalized service which caters to international corporate clients’ needs.

Coordinate and book transportation and accommodation arrangements including flights, trains, car rentals, and hotels.

Arrange and ensure all bookings align with client preferences and policies.

Handle and resolve travel-related issues and emergencies promptly.

Maintain and update travel itineraries and documentation such as invoices and booking confirmations.

Communicate effectively with clients to confirm details and provide travel support.

Ensure compliance with travel policies and regulations.

Manage changes, cancellations, and special requests and handle emergency situations with professionalism.

Stay updated on travel regulations and safety protocols.

Ability to work well under pressure and meet tight deadlines.

Arrange high-level business trips with the ability to be adaptive in changing situations.

Qualifications

2+ years of experience in travel coordination, hospitality, or customer service.

Preferable professional experience related to organizing travels or call centers.

Exposure to GDSs including Amadeus, Galileo, and Sabre, with a strong track record of accurate and efficient reservation management.

Proficiency in travel booking software and tools.

Ability to handle travel-related issues calmly and efficiently.

Knowledge of travel policies, regulations, and best practices.

Excellent self-management and good organizational skills.

Excellent interpersonal skills to communicate effectively and with confidence to create a positive company image.

Initiative and willingness to constantly learn and develop.

Flexibility to work various shifts, including weekends and holidays.

Role is open for those who are native in Arabic and have excellent English communication skills, both verbal and written (daily work in English).

Personality traits

Biased for action – thrives in ambiguity, acts fast, and learns even faster.

Traveler-obsessed – every decision starts with “How does this help the traveler?”

Team player – collaborates naturally across functions and geographies.

Operator mindset – thrives in start-ups and scale-ups; comfortable navigating growth and chaos.

Strategic & executional – balances long-term vision with hands-on delivery discipline.

Why Rahal

Be part of Iraq’s fastest-growing travel platform inside the Super Qi ecosystem.

Work with passionate builders shaping the future of digital travel in the Middle East.

Solve real traveler problems at scale, from seamless flight booking to next-gen loyalty.

Join a rocketship where ownership, speed, and creativity truly matter.

Become part of a regional expansion on the horizon.