Training & Development

Your tasks

1. Design and develop training programs and materials for Live Hosts, covering both new hires and existing hosts.
2. Provide training on public speaking, communication skills, intonation, articulation, facial expressions, and body language.
3. Train hosts in product knowledge, product presentation, and product demonstration.
4. Teach techniques for selling, upselling, cross-selling, handling objections, and closing sales.
5. Train hosts on how to enhance audience engagement, interact with viewers, and keep the live stream atmosphere engaging.
6. Conduct onboarding and training for new Live Hosts before they begin hosting live sessions independently.
7. Facilitate practice sessions, role-plays, and live streaming simulations to assess host readiness.
8. Monitor and evaluate Live Host performance through direct observation or by reviewing live stream recordings.
9. Provide regular coaching, mentoring, and feedback to improve host competencies.
10. Identify individual gaps and development needs for each host, and create improvement plans.
11. Conduct assessments and competency evaluations for Live Hosts based on company standards.
12. Ensure that hosts understand and adhere to the company’s SOPs, guidelines, and brand communication standards during live streams.
13. Prepare reports on training outcomes, evaluations, and the performance progress of Live Hosts.
14. Coordinate with the Live Streaming Manager and relevant teams to identify training needs and improve the quality of live streams.

Requirements

1. Minimum education: Diploma (D3) or Bachelor’s degree (S1) in any field.
2. Preference given to degrees in Communication Studies, Education, Psychology, Management, or other relevant fields.
3. At least 1–2 years of experience as a Trainer, Live Host, Sales Trainer, Public Speaking Trainer, or in a related role.
4. Experience in the e-commerce, live commerce, retail, or digital marketing industries is an advantage.
5. Prior experience in providing training, coaching, and mentoring is highly valued.
6. Creative, innovative, and a quick learner.
7. Placement: Cengkareng, West Jakarta.

Skills:

• Customer Service
• Microsoft Office
• Microsoft Word
• Teaching
• Microsoft Excel
• Leadership Training
• Communication Skills
• Teamwork
• Training