Commercial Grad Scheme (Tech)
Commercial Key Account Management Apprentice
Are you looking to kickstart a professional career in commercial development with a global leader? DSV is seeking a motivated and curious Apprentice to join our UK Road Key Account Management team. This is an entry-level development role that combines hands-on experience with structured apprenticeship training to help you become a fully-fledged Commercial Key Account Manager.
What you will be doing:
- Support and progressively manage a named portfolio of established B-level customers.
- Build trusted relationships with stakeholders and serve as a coordinated point of contact across DSV.
- Identify opportunities to increase share of wallet by promoting additional routes, services, and cross-divisional solutions.
- Prepare account plans, maintain CRM data, and track meeting notes and action items.
- Collaborate with Operations and Customer Service to resolve issues, manage expectations, and keep customers informed.
- Monitor account performance and customer feedback (NPS) to drive continuous improvement.
- Support rate reviews, quotations, renewals, and customer onboarding activities.
Who you are:
You are a proactive individual with a commercial mindset and a desire to build a long-term career in account management. You are organized, methodical, and resilient, with the ability to balance service-related challenges with commercial objectives.
Qualifications & Requirements:
- GCSE English Language and Mathematics at grade 4/C or above (or equivalent).
- Must meet eligibility criteria for the agreed apprenticeship programme and demonstrate a willingness to complete work-based learning requirements.
- Strong communication skills and the confidence to engage with customers and colleagues.
- Proficiency in Microsoft Office with a willingness to learn CRM and transport management systems.
- A full UK driving licence is desirable, as site visits may be required.
- Previous experience in customer service, retail, hospitality, or logistics is helpful but not essential.
- Note: As this is an apprenticeship position, candidates must meet all legal age and educational requirements associated with the program.
What we offer:
- A structured development pathway with clear milestones from 0-12 months and beyond.
- Hands-on experience within the dynamic UK Road logistics sector at our locations.
- Professional growth opportunities in a collaborative, supportive environment.
- Competitive salary and benefits package:
About DSV:
DSV is a global transport and logistics provider, and our UK Road division is committed to excellence, sustainability, and growth. Joining our Key Account Management team means playing a pivotal role in maintaining our reputation for service quality while identifying sustainable growth opportunities for our existing customers.
To Apply:
Are you ready to grow your career with DSV? We look forward to hearing from you. Please submit your application to {{}}.