Applications Engineer

Over het bedrijf

Jobid=594845351929318518 (0.0503) As a member of the Engineering Team at OnLogic, you live at the intersection of many stakeholders. You prioritize and execute simultaneous responsibilities autonomously, with the support of your team and management. On any given day, you may work directly with customers, partners, vendors, and colleagues in Sales, Production (Manufacturing), Technical Support, Electrical & Mechanical Engineering, and Product Management. Each of these stakeholders brings unique perspectives and have different technical and communication needs. You bring all of that together to deliver excellent products, while building relationships internally and externally along the way.

Taken

In this role, you'll be responsible for

• Collaborating across teams to solve complex customer challenges and develop system-level solutions spanning computer, electrical, and software engineering, driving solutions through to completion.
• Prioritizing multiple tasks, managing time effectively, and communicating milestones clearly while executing to plan.
• Working with Sales Engineers to bridge the technical gap between customers and products, offering hands-on technical guidance and support.
• Diagnosing field failures to their root causes, identifying potential improvements, and documenting your findings internally and externally, as appropriate.
• Troubleshooting production issues (e.g. BOM errors, fitment problems, test failures) and owning the subsequent determination of root cause and creation of corrective action(s) to prevent recurrence.
• Facilitating changes and customizations to customer BIOSes and OS images and owning all required testing to ensure correct implementation.
• Creating clear technical documentation such as guides, system notes, and customer applications.
• Ensure consistent application of current operational processes and lead initiatives for their enhancement and increased efficiency.
• Driving continuous improvement t...