SALES SUPERVISOR

Job Summary

Lead daily sales and front-of-house operations at a Bangladeshi food shop, ensuring excellent customer service, efficient staff coordination, and achievement of sales targets. Drive revenue growth through strategic sales monitoring and team motivation.

Responsibilities

• Supervise and coordinate daily restaurant sales and front-of-house operations to maintain smooth business flow
• Guide service staff to deliver efficient and courteous customer service that enhances customer satisfaction
• Promote Bangladeshi traditional dishes, including biryani, curry, rice, fish, meat, snacks, and beverages to increase sales
• Respond promptly to customer enquiries, food orders, and special requests to ensure positive dining experiences
• Monitor daily sales performance and prepare detailed sales reports for management review
• Ensure accuracy in order taking, billing, cashier operations, and payment transactions to maintain financial integrity
• Coordinate with kitchen staff to ensure timely preparation and serving of customer orders
• Monitor food menu pricing, promotional activities, and special meal offers to optimize sales opportunities
• Handle customer feedback, complaints, and service-related issues professionally to uphold service standards
• Track restaurant sales targets and implement strategies to increase revenue effectively
• Ensure proper food presentation, dining area cleanliness, and compliance with food hygiene standards
• Manage staff duty schedules to ensure adequate manpower during peak business hours
• Monitor inventory levels of food and beverage items and coordinate stock replenishment with kitchen staff
• Train and motivate restaurant staff to improve service quality and boost sales performance

Preferred competencies and qualifications

• Minimum 2 years of relevant experience in restaurant sales or food and beverage operations
• Knowledge of Bangladeshi cuisine and traditional food products
• Ability to manage restaurant service staff and coordinate with kitchen personnel
• Basic knowledge of cashier operations, sales reporting, and inventory management
• Willingness to work shifts, weekends, and public holidays