Optical Transmission Engineer

Key Responsibilities for Optical Transmission Network Engineer

1. Incident & Problem Management: Own the end-to-end resolution of DWDM network incidents escalated from L1/L2, performing root cause analysis (RCA) to resolve chronic problems and security threats, aligning with ITIL processes.

1. Infrastructure Collaboration: Collaborate with cross-functional infra teams to troubleshoot and isolate network-related root causes, ensuring rapid service restoration.

1. Vendor Management: Drive technical resolution by managing network vendor support teams (Huawei) for hardware/software issues, troubleshooting, and patching. identification and resolution of network problem.

1. Critical Incident Response: Manage high-pressure, critical network incidents (P1/P2) by leading troubleshooting efforts, applying emergency workarounds, and implementing final fixes to minimize business impact.

1. Technical Coordination: Drive technical conference calls with support teams to accelerate problem identification and resolution.

1. Communication & Autonomy: Deliver clear, professional technical communication (verbal/written) and work independently on complex assignments.

1. Process Compliance: Strictly adhere to Customer and Huawei policies regarding change management, standard operating procedures (SOPs), and security standards.

1. Huawei Configuration: Perform neccassary configuration, commissioning, and optimization of Huawei transmission devices based on customer requirements.

1. Network Insight & Optimization: Perform proactive network analysis and health checks to identify potential capacity bottlenecks or performance degradation.

1. Preventive Maintenance (PM): Execute scheduled preventive maintenance tasks, monitor performance, and provide detailed reporting on network health check results and follow-up actions.

1. Customer Relationship Management: Maintain a professional relationship with the customer, providing proactive technical advice on infrastructure improvements and potential risks.

1. Team Collaboration: Act as a subject matter expert (SME) to provide technical guidance and collaborate with other TDs (Technical Directors/Teams) on complex problem resolutions.

1. High-Pressure Reliability: Demonstrate the ability to work under high pressure with minimal supervision to meet strict SLAs (Service Level Agreements).