AN1, IT Services & User Support Technician - IT Department

Mizuho Bank, Hanoi Branch is seeking a customer-focused and proactive IT User Support Specialist to join our end-user support function. Reporting directly to the AVP, User Support Team Lead, this role is responsible for executing daily IT Service Desk Level 1 operations, supporting end-user devices, and ensuring timely and professional assistance for branch users in a controlled banking...

• Bachelor’s degree in IT, Computer Science, Engineering, or a related field.
• 2 to 3 years of experience in IT support, helpdesk, end-user support, or endpoint support (Fresh graduates with strong internship experience in IT support may also be considered).
• Hands-on knowledge of:
• Windows environment
• PCs, laptops, and user devices...